communication - identifying and correcting problems with cross-cultural communication, cross-generational communication, inter-departmental inter-agency communication, and international communication.

          leadership - differentiating between being a berating "boss" and being a motivating "leader" as well as practicing effective management, communication, and evaluation techniques.

          diversity - understanding and capitalizing on the inclusion of ethnic/racial diversity, language diversity, socio-economic diversity, gender identification diversity, sexual orientation diversity, religious diversity, and educational/experiential diversity.